Chief Operating Officer
The Chief Operating Officer (COO) is accountable for operations of all service departments and programs ensuring compliant, effective and efficient systems, procedures, and practices are in place. As a member of the executive team, the COO contributes to overall strategic planning and organizational development and shares accountability for organizational performance, progress toward achieving its mission, and successfully accomplishing operational objectives.
This position derives authority from and is directly accountable to Chief Executive Officer (CEO) who appoints, provides general direction to, and authorizes the COO to manage, through subordinate supervisors, all activities and service operations of the organization. The COO supervises service line and operational directors and contracts, including those supervising the areas of Quality & Compliance, Medical, Dental, Behavioral Health, Pharmacy, Migrant Services, Mobile Health Operations, and WIC. The COO works closely and collaboratively with other members of the C-Suite (Chief Medical, Dental and Behavioral Health Officers and CFO) to coordinate clinical activities, and to assess/forecast/manage fiscal operational activities and annual operational, capital and facilities/maintenance budgets. The COO supports team building and a collaborative problem-solving environment in meeting the duties and responsibilities of this position. The COO clarifies as necessary responsibilities, authority, and working relationships of the organizational structure within the departments and operations and encourages group and individual understanding of how team and individual efforts contribute to the organization’s accomplishments.
- Responsible for overall operational leadership and integration of multiple systems of care within the organization that are necessary to provide effective and accessible, quality healthcare.
- Ensures effective and efficient processes for patient flow and care delivery.
- Develops, implements, and monitors annual organization budgets, targets and measures/analyzes the impact of any changes in operational activities; forecasts actual revenue/expenditures versus approved budget, and advises and counsels Directors regarding department variances.
- Develops and fosters effective collaboration between departments to ensure an integrated approach to providing services and fulfilling the organization’s goals and objectives.
- Attends meetings of the Board of Directors reporting and advising on operational matters, performance, and issues and their impact on departmental or center-wide operations and outcomes.
- Translates the strategies, goals, and programs of the organization into specific meaningful work assignments within the departments by partnering with departmental supervisors, clinicians and executive team members as needed to establish departmental goals that align with organizational goals.
- Facilitates and leads adherence to operational standards and establishes accountability for meeting those within the departments and ensures the patient delivery system performs effectively from start to finish.
- Implements strategies to maximize access and efficiency and services as a resource to remove operational performance obstacles.
- Responsible for initiating, evaluating and supervising activities aimed towards achieving operational excellence by ensuring the development, implementation, and ongoing monitoring of quality assurance, regulatory, risk management and accreditation compliance standards and procedures.
- Establishes and provides on-going and effective flow of information, communications, and support to supervisors to ensure:
- efficient department and facility operations,
- safe, efficient and cost-effective facilities management
- effective patient flow
- equality and fairness in supervisory decision making across departments,
- problems can be responsibly solved in a timely manner, and
- support is provided by supervisors to support staff as needed
- Manages workflow in conjunction with supervisors and staff, incorporating use of data processing and computer software and maximizing productivity through proficient use of appropriate software applications.
- Provides oversight of Provider scheduling to ensure professional staffing, adequate support staffing, and efficient operation of health center.
- Audits accounts, records, and workflow processes to ensure compliance with established procedures, standards, and practices.
- Leads the development and implementation of facility and operational policies/procedures within departments and programs.
- Participates in internal & external meetings as appropriate, representing the CEO and other executive team members as necessary and requested.
- In collaboration with the executive team and clinical leadership and supervisors, works to develop and implement practice policies & procedures to assure high standards of patient care & patient satisfaction.
- Optimizes the use of patient management software & updates.
Family Health La Clinica is proud to be an Equal Opportunity Affirmative Action employer.
- Demonstrates effective supervisory, management and leadership skills.
- Should be skilled or experienced in team building, team participation, collaborative decision-making and achieving organizational success.
- Ability to manage and supervise various positions and relate well to people from diverse ethnic and cultural backgrounds, as well as have a passion for working with at-risk, culturally diverse populations.
- Must respect confidentiality of patient information while performing job duties and establish and maintain effective working relationships with patients, employees and the public.
- Possesses knowledge of regulatory, safety, risk management, accreditation and compliance standards and activities required to maintain compliance, i.e., FQHC, PCMH, HIPAA, OSHA, OIG, HRSA, CLIA, NCQA, etc.
- Possesses knowledge of medical/behavioral health/dental practice management principles and practices, including the ability to read and interpret financial statements, information technology and patient management information systems, billing, insurance & collections procedures.
- Has ability to prioritize, organize, work independently and meet deadlines.
- Possesses excellent oral and written communication skills and the ability to speak effectively before groups of patients, community stakeholders, and employees of the organization.
Master’s Degree in health-related/business field preferred, at least five years of experience in leadership in ambulatory healthcare, specifically the oversight of operations. Nursing and related clinical designations are preferred, but not required; experience in Lean management and business administration. Bachelors degree prepared with at least seven year of progressive management experience in an ambulatory healthcare will be considered.
Family Health La Clinica(FHLC) requires employees to be vaccinated against COVID-19, or hold a legally recognized exemption as a condition of employment. Where permitted by law, candidates who are offered a position will be asked about their vaccination status, which must meet minimum business requirements. All religious, medical, or other legally recognized exemptions regarding vaccination status will be considered.