Director of Medical & Behavioral Health Operations


This position reports to the Chief Operating Officer (COO) and collaborates with the Chief Medical Officer, Chief Behavioral Health Officer, and other operational leaders, to support the organizational plans to achieve high-quality clinical outcomes, and service line financial, and operational optimization. Responsibilities include planning, directing, and evaluating all medical operations within the FHLC system. The Director of Medical and Behavioral Health Operations works to ensure cost effective and efficient performance of the medical and behavioral health services team while delivering high-quality patient services and is accountable for the operational and budget performance of the medical and behavioral health service line. The direct reports for this position include Medical and Behavioral Health Practice Manager, Integrated Services Program Manager, and the WIC Program Director.

  • Participates in planning and implementation of medical and behavioral health service lines and related specialty and ancillary service lines   Develops the service line goals, programs and objectives, personnel, resources, and equipment/supplies.
  • Supports the team focus in providing excellent patient care.
  • Ensures monitoring of providers’ schedules in order to facilitate and expedite patient access timely patient care.
  • Imbeds quality improvement infrastructure and methods into medical, behavioral health and ancillary clinic operations and conducts or ensures quality assurance testing.
  • Ensures that the medical and behavioral health staff comply with state, federal, and other governing rules, regulations, and codes.
  • Ensures compliance with DHS Chapter 35 and 75 rules and regulations for behavioral health and ensures the program retains its certification in collaboration with the Clinical Director of Behavioral Health.
  • Encourages and demonstrates cooperation among Providers, Medical Assistants, support staff, and relevant departments.
  • Partners with all staff to emphasize effectiveness, efficiency, sustainability, patient-centeredness, and staff engagement at every juncture.
  • Meets with clinical teams about outcomes data to discuss implications for clinical practices and identifies areas needing improvement.
  • Monitors and ensures operational performance goals are maintained.
  • Works with the COO, Chief Medical Officer, Chief Behavioral Health Officer, and direct reports to optimize staffing and appointment schedules, redesign workflows as needed, and create and monitor policies and procedures, as needed to meet goals.
  • Performs all responsibilities, in accordance with organizational policies and procedures, and ensures compliance with HIPAA Privacy and Security Standards.
  • Promotes a culture of high performance and continuous improvement that values learning and a commitment to quality.
  • Responsible for the recruitment, hiring, and retention of staff as needed to support patient demand and staff needs.
  • Ensures appropriate development and training of department staff
  • Assists with report development, as it relates to FHLC performance initiatives.
  • Collaborates with other service line directors and staff to ensure integration of services and care in alignment with the FQHC model of care
  • Works with CFO or designee to create and operate according to departmental budget plans.
  • Ensures appropriate contingency plans are developed to mitigate risk.
  • Together with other leaders, supports the ongoing administration of FHLC’s Emergency Preparedness plan and may represent FHLC at regional Emergency Readiness Coalitions and planning groups.
  • Facilitate and support process improvement initiatives that enhance Team Based Care and PCMH activities, and improved clinic flow.
  • Represents FHLC’s mission, vision, and values.
  • Utilizes an appreciation of and respect for diversity when interacting with patients/clients, team members and staff from other departments.
  • Develops and presents a monthly report related to activity, progress, compliance, etc., for the service lines under his/her purview to the Chief Operating Officer, COO and at senior level meetings.
  • Collaborates with the COO in defining short and long-term goals and developing strategies that will improve the provision of services and operational efficiencies.
  • Maintains open channels of communication with the COO, Chief Financial Officer, and other senior leaders in relation to problems/issues in a timely manner. In collaboration with the Director of Quality and Compliance submits written recommended actions to address root causes.
  • Must adhere to FHLC policies and procedures.
  • Regular and Reliable Attendance
  • Other duties as assigned.

Family Health La Clinica is proud to be an Equal Opportunity Affirmative Action employer.

  • To perform this job successfully, an individual must be able to perform each essential duty satisfactorily.
  • This position requires an individual who has the ability to work independently, is able to work under pressure, is analytical and has excellent problem-solving skills.
  • The individual must have the ability to respect the confidentiality of patient information while performing job duties and the ability to establish and maintain effective working relationships with patients, employees and public.
  • Understanding and knowledge of the operations of a FQHC and PCMH standards preferred.
  • Must maintain a state of Wisconsin Driver’s License, as well as the ability to pass the requirements to complete the minimum requirements to operate a company vehicle.
  • Bachelor’s Degree in Health-Science related program required. Master’s degree in similar field preferred.
  • Registered Nurse strongly preferred.
  • Knowledge of FQHC setting preferred.
  • Strong ability to read and interpret data.
  • Detail oriented with excellent communication skills.
  • Strong knowledge and ability to use Microsoft products required (Word, Excel, and Outlook).
  • Knowledge of improvement methods.
  • Must have the ability to recognize problems, get to the root cause, problem solve, prioritize, experiment, implement and sustain results.
  • CPR/BLS certification required within six months of hire.

Family Health La Clinica(FHLC) requires employees to be vaccinated against COVID-19, or hold a legally recognized exemption as a condition of employment.  Where permitted by law, candidates who are offered a position will be asked about their vaccination status, which must meet minimum business requirements. All religious, medical, or other legally recognized exemptions regarding vaccination status will be considered.



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