Quality Coordinator


The Quality & Safety Coordinator is responsible for supporting organizational quality and performance improvement initiatives, patient safety, regulatory compliance, and advancing evidence-based practices as directed by the Director of Quality & Compliance.

  • Coordinates, facilitates, implements, and participates in quality improvement initiatives/teams across FHLC in all assigned geographical areas.
  • Develops process improvement plans with leadership and departments throughout the organization to analyze, monitor and ensure high levels of quality and performance.
  • Identifies opportunities for improvement, makes recommendations for change, and assists leaders in the implementation of best practices to meet established goals.
  • Promotes cross-departmental communication, collaboration, and performance improvement as a means of achieving high quality care.
  • Designs and documents assigned projects to demonstrate the quality levels delivered to patients, while applying FHLC’s approach to quality
  • Provides consultative services at least quarterly to departments and services within the organization in achieving regulatory, accreditation, and organizational compliance in quality, safety, and performance management and improvement activities.
  • Maintains awareness of and notifies leadership of actual or potential risk situations. Gathers information and provides input regarding risk management issues as delegated by immediate supervisor.
  • Conduct risk assessment and root cause analysis when necessary.
  • Serves as an educator, communicator, and resource to providers and staff to understand quality improvement.
  • Collaborates with staff in developing and implementing processes and procedures to comply with regulatory standards related to Environment of Care, Life Safety, and Emergency Preparedness.
  • Responsible for review and analysis of event reports and data to identify trends and risk reduction and performance improvement opportunities.
  • Will assist in coordinating and monitoring action plans associated with risk mitigation activities, reporting of trends to departments and managers, identification of preventable versus non-preventable outcomes, and facilitation of multidisciplinary teams to reduce the frequency of risk related incidents.
  • Coordinate the identification, evaluation, and classification process related to safety events, participates in patient safety project initiatives, and preparation of reports on risk/patient safety trends for FHLC.
  • Develops education materials regarding quality and safety initiatives.
  • Coordinates, participates, and/or leads quality committee meetings. Ensures all key stakeholders receive consistent communication across departments and sites.
  • Must adhere to FHLC policies and procedures.
  • Regular and Reliable Attendance
  • Other duties as assigned.

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily.

  • This position requires an individual, who has the ability to work independently, is able to work under pressure, is analytical and has excellent problem-solving skills.
  • The individual must have the ability to respect the confidentiality of patient information while performing job duties and the ability to establish and maintain effective working relationships with patients, employees and public.
  • Must maintain a state of Wisconsin Driver’s License, as well as the ability to pass the requirements to complete the minimum requirements to operate a company vehicle.
  • Understanding and knowledge of the operations of a FQHC preferred.
  • Knowledge of quality improvement principles, project management, and safety.
  • Knowledge of evidence based best practice resources to promote efficiency and effective outcomes.
  • Working knowledge of current safety and emergency management regulatory standards.
  • Safety or Emergency management roles in a healthcare setting preferred.
  • Strong knowledge of healthcare clinical fundamentals, patient safety standards, and performance improvement standards.
  • Strong knowledge of CQI tools and techniques, ability to perform data analytics, and lead performance improvement teams
  • Computer skills and knowledge of applicable software programs.
  • Ability to work with diverse populations
  • Flexibility with schedule

Family Health La Clinica is proud to be an Equal Opportunity Affirmative Action employer.



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